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    The structure of the services index and definitions of the terms contained herein were originally published in A Taxonomy of Human Services: A Conceptual Framework with Standardized Terminology and Definitions for the Field by the Information and Referral Federation of Los Angeles County, Inc., 3035 Tyler Ave., El Monte, CA 91731; Copyright (c) 1983, 1987, 1991. No part of this listing of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electrical, mechanical, photocopying, recording or otherwise without the prior written permission of the Information and Referral Federation of Los Angeles County, Inc.

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    Taxonomy Code: RF-8380

    Programs that offer a telephone service that enables people who are troubled to talk confidentially about their personal problems with an empathetic listener. These programs are often staffed by volunteers who can offer referrals for ongoing treatment, if needed.

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    There are 53 matching records.
    Service NameDescriptionLocationProgramAgency
    ADOPTION INFORMATION LINEProvides a 24 hour hotline for Nassau County residents offering information about the adoption process, post adoption resources, options counseling and adoption services. Also offers referrals, information for professionals along with information on a variety of topics including infertility and family planning.NassauADOPTION INFORMATION LINESPENCE CHAPIN SERVICES TO FAMILIES AND CHILDREN
    ANIMAL SCIENCE HELPLINEAnswers questions related to domestic pets and livestock. Offers referrals to other agencies as needed.SuffolkANIMAL SCIENCE HELPLINECORNELL COOPERATIVE EXTENSION OF SUFFOLK COUNTY
    ARE YOU OK?Provides a daily telephone reassurance program for seniors. Seniors do not have to go Ireland Place, a Police Officer will come to your home to fill out all information necessary to have you sign up for the program. A time is set for a call to you from the Police and if you do not answer the phone an officer is sent to the house to see that you are OK. Call for more information.SuffolkARE YOU OK?VILLAGE OF AMITYVILLE POLICE DEPARTMENT
    BOOTS ON THE GROUND NYOffers a variety of veteran support activities, programs and services. These include PTSD support, food pantry services, furniture pantry services, care packages, holiday programs, and welcome home troops activities. Additionally, operates a Veteran Activity Center that houses peer groups, 12 step meetings, breathing and yoga classes and also PT programs. The VAC has a full service pantry, group meeting room, session and training area, video/TV lounge, coffee café area and a fully stocked pantry of food, toiletries and cleaners as well as miscellaneous furnishings.SuffolkBOOTS ON THE GROUND NYBOOTS ON THE GROUND NY
    CENTER CAREProvides mental health and support services for gay, lesbian, bisexual and transgender adults ages 22-49 and their families and friends. Offers individual, couples, family and group counseling, a helpline to address issues, advocacy programs, referrals to health service providers and in service training for health care and human service providers. Call for informationSuffolkCENTER CARETHE LGBT NETWORK (THE NETWORK)
    COMMUNITY ADVOCACY, INFORMATION AND REFERRAL (C.A.I.R.)/BAY SHOREProvides free walk-in or phone-in help for individuals and families experiencing a wide variety of needs, such as temporary emergencies for food, utility shutoffs, potential loss of housing or other essential resources. Offers community advocacy, supportive counseling and linkage to other Family Service League programs, as well as government and community agencies.SuffolkCOMMUNITY ADVOCACY, INFORMATION AND REFERRAL (C.A.I.R.)/BAY SHOREFAMILY SERVICE LEAGUE, INC.
    COMMUNITY ADVOCACY INFORMATION AND REFERRAL (C.A.I.R.)/MASTICProvides free walk-in or phone-in help for individuals and families experiencing a wide variety of needs, such as temporary emergencies for food, utility shutoffs, potential loss of housing or other essential resources. Offers community advocacy, supportive counseling and linkage to other Family Service League programs, as well as government and community agencies.SuffolkCOMMUNITY ADVOCACY INFORMATION AND REFERRAL (C.A.I.R.)/MASTICFAMILY SERVICE LEAGUE, INC.
    COMMUNITY ADVOCACY, INFORMATION AND REFERRAL (C.A.I.R.)/RIVERHEADProvides walk-in or phone-in help for individuals and families experiencing a wide variety of needs, such as temporary emergencies for food, utility shutoffs, potential loss of housing or other essential resources. Offers community advocacy, supportive counseling and linkage to other Family Service League programs, as well as government and community agencies.SuffolkCOMMUNITY ADVOCACY, INFORMATION AND REFERRAL (C.A.I.R.)/RIVERHEADFAMILY SERVICE LEAGUE, INC.
    CONSUMER LINKProvides peer support and self-help mental health services to meet the immediate and long term needs of all mental health service recipients and psychiatric survivors by providing direct concrete services, advocacy and support opportunities. Services include: peer support, The Phone Link Warm Line, Consumer Representation, a self-help library resource center and self-help groups. Offers a Consumer Link newsletter. Call for information regarding the Turquoise House Crisis Respite.NassauCONSUMER LINKMENTAL HEALTH ASSOCIATION OF NASSAU COUNTY, INC.
    CRITICAL INCIDENT STRESS MANAGEMENT TEAMProvides assistance to emergency workers in times of emotional need or crisis resulting from either emergency service work or personal life. Twenty-four member team consists of psychologist, nursing staff, CSWs, EMTs, AEMTs, firefighters, and police officers. Hotline for emergency personnel only.SuffolkCRITICAL INCIDENT STRESS MANAGEMENT TEAMSUFFOLK COUNTY DEPARTMENT OF HEALTH SERVICES-DIVISION OF EMERGENCY MEDICAL SERVICES
    Emergency Assistance ServicesProvides a hotline for anyone struggling through an emergency situation, such an immediate need for shelter, food, clothing or fuel. Provides counseling, information and referral, and advocacy to access needed services. UlsterEMERGENCY HOTLINE FOR STRUGGLING PEOPLE IN NEEDFAMILY OF WOODSTOCK
    HEALTHY FAMILIES HOTLINEProvides a toll free number which offers information and referrals about various health insurance options to the general public, and to community agencies. Geared towards families, and individuals either uninsured or underinsured, helping callers enroll in either Medicaid or Family/Child Health Plus. Provides information regarding health insurance applications.SuffolkHEALTHY FAMILIES HOTLINEST. CHARLES HOSPITAL
    Helpline/Hotline ServicesProvides a 24-hour toll-free Problem Gambling HOPEline, which provides supportive intervention, information about gambling addiction and referrals for local treatment to self-help and professional problem gambling provider programs.Albany24 HOUR GAMBLING HELPLINE/HOPELINENEW YORK COUNCIL ON PROBLEM GAMBLING
    Helpline/Hotline ServicesProvides information and referrals and gives the opportunity to discuss concerns with a staff member or trained volunteer, either by the 24 hour line or day time helplines.Dutchess24 HOUR HELPLINEALZHEIMER'S ASSOCIATION HUDSON VALLEY-DUTCHESS
    Helpline/Hotline Services24 hour helpline for pregnant women who need support to cope with a pregnancy. Promotes a pro-life decision for pregnant girls and women.DutchessCOPE WITH PREGNANCY 24 HOUR HOTLINECARE NET PREGNANCY CENTER OF THE HUDSON VALLEY
    Helpline/Hotline ServicesProvides a Drug Information helpline which offers comprehensive information to drug or medication information questions. OnondagaDRUG INFORMATION HOTLINEPOISON CONTROL CENTER
    Helpline/Hotline ServicesFor callers seeking information about plants, pests, landscape architecture, or related questions. Garden Helpline-343-0664, please leave a message. Or e-mail your questions to Hotline runs April 1-November 30. OrangeGARDEN HELPLINECORNELL COOPERATIVE EXTENSION ORANGE COUNTY
    Helpline/Hotline ServicesHelpline for families concerned about early nutrition, prenatal care, or other concerns of pregnant women and new mothers.AlbanyGROWING UP HEALTHYNEW YORK STATE DEPARTMENT OF HEALTH
    Helpline/Hotline ServicesRegional centers provide information, consultation and referrals for families and professionals and educational literature and programs. Call SUNY Stony Brook Office for regional center information.SuffolkHelpline/Hotline ServicesCENTER FOR SUDDEN INFANT DEATH-NEW YORK
    Helpline/Hotline ServicesProvides a warmline which offers peer support, information, and referrals for those with mental health needs, questions or concerns. Also helps with meeting individual goals (education, fitness, employment, etc.). The warmline is manned by recipients of mental health services.PutnamMENTAL HEALTH WARMLINEMENTAL HEALTH ASSOCIATION IN PUTNAM COUNTY
    Helpline/Hotline ServicesOffers a helpline for individuals needing support regarding many issues impacting them as a gay or lesbian individual.WestchesterPEER SUPPORT SERVICESLOFT: LESBIAN AND GAY COMMUNITY SERVICE CENTER
    Helpline/Hotline ServicesThe Spanish HIV/AIDS Hotline is a statewide hotline that serves Spanish speaking residents with HIV/AIDS information and referrals to medical institutions, service providers and HIV testing locations in New York State. It also disseminates HIV/AIDS materials to callers and services providers upon request. The New York State Department of Health AIDS Institute funds this program.MontgomerySPANISH HIV/AIDS HOTLINECENTRO CIVICO OF AMSTERDAM
    Helpline/Hotline ServicesProvides Information through various formats, including online resources, about stuttering, local resources and treatments to help.New YorkSTUTTERING HELPLINENATIONAL CENTER FOR STUTTERING (NCS)
    Helpline/Hotline ServicesTeen Talk is a peer-staffed confidential hotline for teens. This teenhelping- teen support service provides trained listeners to address teen issues as well as sources for appropriate referrals. Adult supervision is provided.SaratogaTEEN TALK HOTLINECAPTAIN COMMUNITY HUMAN SERVICES
    Helpline/Hotline ServicesProvides a terrorism tip hotline and website for anyone to call or report suspicious activity or activity which is out of the ordinary.AlbanyTERRORISM TIP HOTLINENEW YORK STATE DIVISION OF HOMELAND SECURITY AND EMERGENCY SERVICES
    Helpline/Hotline ServicesResponds to texts from teens and adults seeking information and referral, as well as counseling and case managementUlsterTEXTMEBACKFAMILY OF WOODSTOCK
    HIV TREATMENT INFOLINEProvides HIV treatment and care information, free of charge, to people living with HIV, their providers and support networks. Staffed by highly trained volunteers to answer questions about living healthfully with HIV. The InfoLine is a call-back service only. Messages must be left and will be returned.HIV TREATMENT INFOLINEPROJECT INFORM
    HOME HEALTH AGENCYProvides a range of skilled services on an intermittent basis. Staff serves as a liason between patient, family, and physician, coordinating provision of skilled nursing, rehabilitation, medical social services, home health aides, arrangement for medical supplies and equipment, and intravenous services.NassauHOME HEALTH AGENCYWINTHROP UNIVERSITY HOSPITAL
    HOTLINEOffers anonymous local support groups and a hotline.SuffolkHOTLINEBOOTS ON THE GROUND NY
    HOTLINEOffers HIV/AIDS information including client services, education programs and screened community referrals. Full-time professional crisis counselors staff the Hotline from 9am-6pm Monday-Friday. Bilingual counselors are available 9am-5pm Monday through Friday, and the Hotline is TTY/TTD accessible.SuffolkHOTLINELONG ISLAND ASSOCIATION FOR AIDS CARE, INC.
    HOTLINEOffers telephone crisis intervention for victims of domestic violence or rape/sexual assault. Trained staff and volunteers link callers to necessary resources and referrals while providing supportive listening.SuffolkHOTLINETHE RETREAT, INC.
    Immigration ServicesProvides immigration assistance including status adjustment, citizenship applications, relative petitions, work authorization applications, information on pending cases, legal representation in political asylum and deportation, petitions for battered and abused spouses and children.OrangeIMMIGRATION ASSISTANCECATHOLIC CHARITIES COMMUNITY SERVICES OF ORANGE COUNTY
    INFOLINENARSAD staff answers basic questions about the symptoms, causes, and treatments of psychiatric illnesses. Provides information and support groups and other mental health organizations. Educational materials available at no cost on a wide range of psychiatric disorders including depression, schizophrenia, bipolar, panic, eating, obsessive-compulsive, autism and attention deficit. Infoline does not provide medical advice.INFOLINEBRAIN AND BEHAVIOR RESEARCH FOUNDATION
    INFORMATION AND REFERRALProvides referrals in all areas affecting the advancement of mental health and well-being including holistic based. Also offers a Lending Library.SuffolkINFORMATION AND REFERRALHANDS ACROSS LONG ISLAND, INC.
    Information/Referral ServicesAlzheimer's Association of Northeastern New York has a 24-7 telephone referral service through which information, referrals, and emotional support are provided. By calling the national toll-free number any individual in the country is connected to his-her local Alzheimer's Association chapter where trained Helpline specialists are ready to assist him or her. Albany24/7 HELP LINEALZHEIMER'S ASSOCIATION OF NORTHEASTERN NEW YORK
    INTERNATIONAL ADOPTION MEDICAL CONSULTATION SERVICESOffers medical guidance to adoptive parents prior to, during, and following adoption of a baby from overseas. Medical abstracts and other data are evaluated contact may be made with representatives from countries of origin parents are prepared for travel urgent medical advice is available 24 hours a day when parents are abroad the child receives a complete medical evaluation and physical usually within a few days of arrival. Follow-up medical care can be provided or a consultation letter is sent to the child's pediatrician summarizing the history and physical examination.NassauINTERNATIONAL ADOPTION MEDICAL CONSULTATION SERVICESWINTHROP UNIVERSITY HOSPITAL
    Mental Health ServicesOffers a helpline for those who are struggling with emotional or mental health issues, along with mental health evaluations, crisis care, and treatment, including individual, family, and group counseling.FranklinBEHAVIORAL HEALTH SERVICESCITIZEN ADVOCATES NORTH STAR FAMILY OF SERVICES
    Mental Health ServicesThe CARE Line is a peer-run non-crisis telephone line (chatline) that provides a safe, comfortable atmosphere for consumers of mental health services to confide in other consumers in a mutually supportive manner. AlbanyCONSUMER ALTERNATIVE RECOVERY EMPOWERMENT PHONE LINE (CARE LINE)CAPITAL AREA PEER SERVICES (CAPS)
    Mental Health ServicesThe Disaster Distress Helpline is a national hotline dedicated to providing disaster crisis counseling. The toll-free Helpline is confidential and multilingual and available for those who are experiencing psychological distress as a result of natural or man-made disasters, incidents of mass violence or any other tragedy affecting America's communities.DISASTER DISTRESS HELPLINESUBSTANCE ABUSE AND MENTAL HEALTH SERVICES ADMINISTRATION (SAMHSA)
    Mental Health ServicesThe Empowerment Exchange offers individualized peer-to-peer outreach and support to individuals who may find it difficult to reach out and connect to their neighbors and members of their communities. It provides advocacy services that protect the rights and interests of the individual, offers support to help the person make more use of community facilities and community life, and acts as a clearinghouse of information related to self help, mutual support, rights, natural community supports and alternatives. The Empowerment Exchange hosts a range of self help groups and activities that promote wellness, recovery and self determination and hosts a confidential, non-crisis peer support line that is operated by individuals in all stages of recovery who offer hope and strength to individuals who are experiencing fear, grief, sadness, anger, anxiety, or loneliness.AlbanyEMPOWERMENT EXCHANGEMENTAL HEALTH EMPOWERMENT PROJECT (MHEP)
    Mental Health ServicesCrisis intervention hotline and warmline for non-urgent calls. This line provides 24/7 crisis support services: active suicide intervention, emotional support, elder abuse prevention and counseling, check ins for well being, grief support, information and referrals for older individuals and adults with disabilities. Connect with people regularly and monitor physical and mental health concerns.AlbanyFRIENDSHIP LINENEW YORK CONNECTS
    Mental Health ServicesAssists in questions on mental health issues including: Symptoms of mental health conditions;Treatment options; Local support groups and services; Education programs; Helping family members get treatment;Programs to help find jobs;Legal issues (the NAMI Legal Resource Service can connect individuals with attorneys in their area but does not have the resources to provide individual representation) NOTE: This helpline does not provide counseling or therapy, specific recommendations for things like treatment or do individual casework, legal representations or other individual advocacy. Crisis calls, such as suicide ideation calls, are transferred to a national crisis line to provide further assistance.RocklandNAMI HELPLINENATIONAL ALLIANCE ON MENTAL ILLNESS OF ROCKLAND COUNTY (NAMI ROCKLAND)
    Mental Health ServicesProvides an alternative to inpatient, psychiatric-related hospitalization through staff safe, supportive community houses to provide person-centered peer support and retreat for persons in emotional or near crisis states. Guests self-refer, come and go as they desire, and have 24/7 access to peer counseling/ support and education to assist through troubling times. Hospital Diversion Houses have helped many people to regain wellness while maintaining independence in the community.DutchessROSE HOUSE - HOSPITAL DIVERSION PROGRAMPEOPLE (PROJECTS TO EMPOWER AND ORGANIZE THE PSYCHIATRICALLY LABELED)
    Parent/Family Support ServicesHelpline for new parents with questions or concerns about the health and care of their newly born children.UlsterNEW PARENT HELPLINEKINGSTON HOSPITAL
    PARENT HELPOffers families in crisis telephone-based counseling and mediation aimed at improving parental relationships, parenting skills and opening lines of communication. Provides information about child development, custody, child support and the court systems. Establishes and increases compliance with co-parenting plans, support orders and visitation schedules.PARENT HELPCHILD FIND OF AMERICA, INC.
    PEDIATRIC SUPPORT GROUPSOffers pediatric support groups including: Hope for Hearts, a support group for parents and siblings of children with congenital heart defects Our Little Heroes/Oncology Parent Support Network, offering mutual support and guidance for families of children with cancer. Call for schedule/information.SuffolkPEDIATRIC SUPPORT GROUPSSTONY BROOK UNIVERSITY HOSPITAL
    PEOPLE CARING FOR PARENTSTelephone self-help group for adult children caring for elderly and/or disabled parents.SuffolkPEOPLE CARING FOR PARENTSPEOPLE CARING FOR PARENTS
    SHOPLIFTERS ALTERNATIVE COURSE (ADULTS)/YOUTH EDUCATIONAL SHOPProvides home study program and referral service to qualified therapist upon completion of program. Group meetings and/or telephone help line. Adult study program for 6th grade reading level and Youth Educational Shoplifting program for 5th grade reading level. Services provided to youth from 10 years old.SuffolkSHOPLIFTERS ALTERNATIVE COURSE (ADULTS)/YOUTH EDUCATIONAL SHOPNATIONAL ASSOCIATION FOR SHOPLIFTING PREVENTION
    SUFFOLK COUNTY OFFICE OF WOMEN'S SERVICESActs as a liaison between the women of Suffolk County and County Government. Provides and sponsors free conferences, workshops and seminars on health, legal issues and personal enrichment topics; operates a women's helpline which provides information, referrals, support, peer counseling and resource materials on topics which may include domestic violence, sexual harassment, legal rights, breast health, and mammography information.SuffolkSUFFOLK COUNTY OFFICE OF WOMEN'S SERVICESSUFFOLK COUNTY OFFICE OF WOMEN'S SERVICES
    SUPPORT LINEProvides telephone calls to community members who are homebound or physically isolated who are suffering from psychological or emotional problems or who require a support system. Persons called can be self-referred or referred by physician, psychiatrist, mental health center, case manager, health care provider, or hotline counselor. Also provides therapist referrals and a referral service.SUPPORT LINERESPONSE OF SUFFOLK COUNTY, INC.
    Support ServicesOffers a caregiver support helpline designed to help the caregivers of veterans living with the effects of war, disability, chronic illness or agingWestchesterCAREGIVER SUPPORTVA HUDSON VALLEY HEALTH CARE SYSTEM
    TELEPHONE COUNSELING AND REFERRALTrained volunteers offer telephone counseling and referrals for Arthritis Foundation programs and other community services throughout Nassau and Suffolk Counties.SuffolkTELEPHONE COUNSELING AND REFERRALARTHRITIS FOUNDATION, LONG ISLAND CHAPTER
    Warmline ServicesWarmline service available for individuals who need someone to talk to, actively listen without interruption or judgement. Provides someone they can call and talk about difficulties that they may have been faced with. This is not a crisis hotline; this warmline is to help empower individuals to make their own decisions for a better outcome. FranklinPEER WARM LINECOMMUNITY CONNECTIONS OF FRANKLIN COUNTY

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